Shopping with Gofashy.com

Is shopping with Gofashy.com safe?

Gofashy.com was founded by people with nearly 10 years experience in the e-commerce industry. We take our business seriously and, above all, we want our customers to be happy and satisfied. We accept numbers of the most-trusted online payment methods available today. Safe is guaranteed!

How do I receive assistance with my order?

Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach us by clicking Contact Us to submit a ticket and we will reply to you within 24 hours.

How to choose size?

We have a chart size in every description of our product, you can take your measurements and compare them, then choose the suitable size. If you still have specific questions about the size or measurement guidelines, please email us or submit a ticket.

Sell Out? What if the item I’m interested in is no longer available in my size?

New items can be sold out quickly, but we may get more soon!

Please, contact us via email and we will do our best to notify you if the item becomes available, kindly include the best email address to reach you.

What should I do if the size on the tag is different from what I ordered?

The size shows on the website will be converted into international size before the products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t sweat! The size we sent you is right. Try it first and see how it turns out. If it doesn't fit you well, you could return it definitely. Please, check our Return and Refund Policy.

Why the color of  the clothing I received is a little different from what I saw online?

The camera's perspective and the extent of lighting may cause a little color difference. We are hoping for your understanding if this happens. If it doesn't affect the appearance and mood of your favorite product, we hope you can keep it. We will try our best to avoid this matter.

Any store locations?

We just do our business online.

Where did you get our clothes?

All the products that we have come from the top brands in China. The quality, fabric and design are guarantee, so that we can build our own reputation and offer the best service to our customers.

How do I use a discount/voucher code?

Go to “Check Out” input the code in Discount Code Box and it will be automatically applied.

Why was my order cancelled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

Need to change something on my order, how can I do that?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the product was processed and sent to the post office, we will be unable to make any changes.

Can I get more information on a product?

We try to publish as much useful info as we can about all our products, to help you buy the products that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

If there is anything further information you feel that we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.

Any catalogues that I can buy from?

With so many new items every week, and hundreds of items on the site at any time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.

Instead, we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.


How Do I Pay For My Order?

We like to give you plenty of payment options. We accept all kinds of MasterCard, Visa, credit card or debit card as our secure payment method. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorization by both of us and the card issuer, to maintain security and prevent fraud.

What Currencies Can I Use?

There are several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling, Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar.

Is it safe to use my credit card on the website?

Please, don’t worry; it is safe to order on our website.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.

During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL). So, you are welcome to choose your favorite items on our website.

Why does my credit card was declined?

Your credit card may be declined for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
  • Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please, clear the cookies and restart the browser then try again.

Was I charged twice?

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.


Our customers satisfaction is always our top priority. If you have any questions, suggestions or concerns, please click  "Contact Us"  and submit a ticket. We will reply to you within 24 hours. You may also contact our online help directly.